Warehouse Administrator

About the role: Delivering excellent customer service and operational processing skills on behalf of Century customers.

Tasks Include:

• Handling telephone and email queries in a professional and timely manner
• Dealing with customer queries on stock issues and stock held
• Processing orders within the Century or Customer own Warehouse Management System
• Providing Customer information relating to the full range of products
• Working with Warehouse staff in relation to above tasks
• Scheduling suppliers’ stock and providing receipt confirmations
• Confirming dispatch information for stock dispatched
• Scheduling pick requirements for and dispatch information for customer order
• To arrange, where necessary, replacement products to be provided to Customers.
• To offer advice and recommendation on Customers’ situation.
• To assist colleagues to maintain good Customer experience.
• To provide scheduling and planning information for Rework requests.
• To assist with production of delivery paperwork.
• To assist with production of product labelling requirements.
• To record daily dispatch information as per Customer requirements.
• Working as part of a team to ensure the smooth operation of the facility.
• An appreciation of, and commitment to, the distinctive culture and ethos of Century Logistics.
• Demonstrates trust, honesty, openness, and respect in dealings with both colleagues and customers.
• The ability to work in a dynamic environment working to deadlines with the ability to priorities and escalate specific situations should it be required.
• Demonstrate a flexible approach to tasks and workload.
• The ability to manage time proficiently.
• Maintain good relationships with all customers, suppliers, working efficiently together.
• Communicate with Customers in a positive and professional manner.
• Develop an understanding of the products which you are handling

Qualifications and Skill Required:

• Good communication skills
• Good customer awareness
• Good telephone manner
• Good organisational skills
• Basic IT skills with previous experience of MS Office suite of programs preferred
• Experience in a warehousing environment preferred