Contact Centre Solutions | Century Logistics | 01284 413100
Call us on +44(0)1284 413 100

Contact Centre Solutions

Our tailor-made contact centre solutions enable you to concentrate on growth while we take great care of your customers.

We know from experience; a happy customer is a loyal customer.

We bring together amazing customer care and a truly personalised service so you can exceed expectations and delight your customers long after a sale is made. Our considerable logistics expertise, industry leading product training and a real desire to help, means we have grown with some of the most recognisable brands on the market.

Whether you are an established brand in your sector, or a start up with big plans, we apply the same levels of care, service and support to all of our clients ensuring their customers receive a fantastic experience regardless of the complexity of the product. 

All of our clients would agree that our contact centre solutions allow them to focus on growth and minimise the costs associated with maintaining a large team.

What Our Clients’ Customers Say

By combining high levels of training, excellent product knowledge and a fundamental understanding of your business, we are able to operate as a seamless extension of your organisation. Our customer service operators are personable, professional and friendly which means your clients will always receive the best of care. 

Our values of Integrity, Commitment and Excellence are at the core of everything that we do, and nowhere is this more evident than our Contact Centre Solutions.

Reasons to Outsource Contact Centre Solutions

Increase client retention

Resource on demand

Focus on core tasks

Promote growth

Added flexibility

Increased efficiency

Reduce headcount

Omni-channel Contact Centre Solutions

We ensure our teams have the  training and knowledge to successfully utilise both internal and external integrated systems. Whether it is a client-owned system or our own, we make sure that the service provided is unique to each and every one of our clients. We have our own in-house IT team that makes setting up systems and integrations a breeze.

With technology constantly changing, consumers are looking for the easiest, most hassle-free and quickest ways to interact with companies like yours. Your company image is important to us and you can be reassured that your customers will be dealt with as our own, from the way we speak, to our product knowledge – we do everything we can to enhance your brand’s reputation.

Regardless of how your clients choose to interact, we can assist.

Customer Service Offerings

We don't just provide great customer experiences. We provide Solutions.

Just a Few of Our Clients

"How Can Our Services Help Your Business?

We’d love to discuss your requirements, so why not 'Get In Touch Today'