Warehouse Returns Team Leader

About the role: To oversee the daily running of the Returns Processing Department, alongside the Returns Supervisor making sure that all Returns are processed in a timely fashion and in line with Customer requirements

Tasks Include:

• Being responsible for H & S checks and assisting the Returns Supervisor in maintaining H & S records.
• Ensure staff act & conduct themselves in a safe manner in line with H&S guidelines.
• Processing returns from numerous customers specifically those from the EU.
• Handling telephone and email queries in a professional and timely manner.
• Dealing with customer queries on stock issues and stock held.
• Liaising with Century customer service advisors to assist with their tasks.
• Keeping the warehouse tidy and organised.
• Assisting in other areas of business as required.
• Unloading goods in / checking in goods.
• Loading outbound deliveries.
• Leading a team working to strict deadlines.
• Working to set productivity levels maintaining throughput & efficiency of processing.
• Completion of weekly KPI information for financial purposes when Returns Supervisor isn’t available.
• Arranging team holidays & maintenance of suitable cover for daily running of dept.
• Build and maintain relationships across various departments and with the customer.
• Undertaking any other duties as may be required

Qualifications and Skills Required:

• Excellent organisational skills.
• Has the ability to lead & influence a team.
• Good understanding of and, ability to communicate in, written English.
• Good ability to verbally communicate in English with the confidence to speak with customers regularly.
• Understanding of how to use a PC specifically Microsoft Excel. Competent enough to learn new software applications.
• Has previous experience of warehouse operations.
• PPT / MHE experience highly preferred.
• Has prior experience of production line type processing.
• Knowledge of company health and safety policy.
• Housekeeping awareness.
• Physically active.
• Clean Driving Licence preferred.
• Experienced in Warehouse Management Systems.
• Leadership experience preferred.
• Ability to communicate at all levels