Warehouse Returns Team Leader | Join the Team | Century Logistics
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Warehouse Returns Team Leader

Job Title: Warehouse Returns Team Leader
Job ID/Reference: 
384
Location: 
Saxham
Skills Level: SL3
Salary: £10.35

About the role: To oversee the daily running of the Returns Processing Department, alongside the Returns Supervisor making sure that all Returns are processed in a timely fashion and in line with Customer requirements

Tasks Include:

  • Being responsible for H & S checks and assisting the Returns Supervisor in maintaining H & S records.
  • Ensure staff act & conduct themselves in a safe manner in line with H&S guidelines.
  • Processing returns from numerous customers specifically those from the EU.
  • Handling telephone and email queries in a professional and timely manner.
  • Dealing with customer queries on stock issues and stock held.
  • Liaising with Century customer service advisors to assist with their tasks.
  • Keeping the warehouse tidy and organised.
  • Assisting in other areas of business as required.
  • Unloading goods in / checking in goods.
  • Loading outbound deliveries.
  • Leading a team working to strict deadlines.
  • Working to set productivity levels maintaining throughput & efficiency of processing.
  • Completion of weekly KPI information for financial purposes when Returns Supervisor isn’t available.
  • Arranging team holidays & maintenance of suitable cover for daily running of dept.
  • Build and maintain relationships across various departments and with the customer.
  • Undertaking any other duties as may be required

Qualifications and Skills Required:

  • Excellent organisational skills.
  • Has the ability to lead & influence a team.
  • Good understanding of and, ability to communicate in, written English.
  • Good ability to verbally communicate in English with the confidence to speak with customers regularly.
  • Understanding of how to use a PC specifically Microsoft Excel. Competent enough to learn new software applications.
  • Has previous experience of warehouse operations.
  • PPT / MHE experience highly preferred.
  • Has prior experience of production line type processing.
  • Knowledge of company health and safety policy.
  • Housekeeping awareness.
  • Physically active.
  • Clean Driving Licence preferred.
  • Experienced in Warehouse Management Systems.
  • Leadership experience preferred.
  • Ability to communicate at all levels
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