Warehouse Returns Supervisor | Join the Team | Century Logistics
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Warehouse Returns Supervisor

Job Title: Warehouse Returns Supervisor – Multi-User
Job ID/Reference:
Skills Level: SL4
Salary: £10.02-£10.38

About the role: To Supervise the daily running of the Returns Processing Department making sure that all Returns are processed in a timely fashion and in line with Customer requirements.

Tasks Include:

  • Processing returns from numerous customers specifically those from the EU.
  • Handling telephone and email queries in a professional and timely manner.
  • Dealing with customer queries on stock issues and stock held.
  • Liaising with customers to gain clarification on unidentified returns.
  • Liaising with Century customer service advisors to assist with their tasks.
  • Keeping the warehouse tidy and organised.
  • Assisting in other areas of business as required.
  • Unloading goods in / checking in goods.
  • Loading outbound deliveries.
  • Leading a team working to strict deadlines.
  • Working to set productivity levels maintaining throughput & efficiency of processing.
  • Completion of weekly KPI information for financial purposes.
  • Arranging team holidays & maintenance of suitable cover for daily running of dept.
  • Ensure staff act & conduct themselves in a safe manner in line with H&S guidelines.
  • Support the management team in their regular meetings and reports to the customer.
  • Build and maintain relationships across various departments and with the customer.
  • Undertaking any other duties as may be required.

Qualifications and Skill Required:

  • Excellent organisational skills
  • Has the ability to supervise, mentor & influence a team
  • Strong understanding of and, ability to communicate in, written English
  • Strong ability to verbally communicate in English with the confidence to speak with customers regularly
  • Good understanding of how to use a PC specifically Microsoft Excel. Competent enough to learn new software application with minimal training
  • Has previous experience of warehouse operations
  • PPT/MHE experience highly preferred
  • Has prior experience of production line type processing
  • Knowledge of company Health and Safety policy
  • Housekeeping awareness
  • Physically active
  • Clean Driving Licence preferred
  • ILM Level 2 in Leadership and Management (or equivalent) or currently/willing to study for this
  • Experienced in Warehouse Management Systems
  • People management experience having previously worked at a Supervisor level either within Century or in a previous role outside of the company
  • Ability to communicate at all levels
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